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FAQ
WHAT IS THE TURNAROUND TIME FOR A CUSTOM PIECE?
Shirts 2-3 weeks
Jackets 5-7 weeks
Trousers 3-4 weeks
Dresses 5-7 weeks
Wedding Dresses 3-4 months
HOW MANY FITTINGS ARE REQUIRED FOR EACH PIECE?
Daywear clothes normally take one or two fittings. However, the evening and bridal dresses will take more, ranging from 3-5 fittings.
HOW DO I KNOW WHAT SIZE I AM?
We can provide you with a measuring kit for shirt’s size, if you are interested in ready to wear. All custom orders require you to be present and measurements to be taken in our premise.
WHAT IF I NEED MY PIECES AS SOON AS POSSIBLE? IS THERE A RUSH FEE?
We produce our clothes locally, making it possible to get items done sooner than the usual lead time. There will be a rush fee based on how soon you need them.
WHAT IS THE RETURN POLICY?
We offer store credit only with receipt for returns made within 10 days. Special orders and custom tailored pieces are not refundable.
IS THERE AN ALTERATION FEE? WHAT IS THE FEE FOR GETTING AN ITEM MENDED?
Alteration Fees
Shoulders on tailored jackets and coats $175
Lining replacement $200 - 275
Side seams $80
Hem pants/sleeves $35 - $55
Waistband taking in or letting out $60 - $75
CAN YOU COPY A DRESS FROM A PICTURE?
No. You can bring pictures to use as reference but our service is to design and make the clothes that best suit your personality and body type.
WHEN CAN I MEET JUSSARA?
Once you are familiar with our design process and decide to place a custom order, you will be scheduled to meet with Jussara to take your measurements, discuss fabric options and details. She also personally conducts all the fittings there after.
DO I NEED AN APPOINTMENT TO LOOK AT WEDDING DRESSES?
You will get better service if you schedule an appointment. That way you can try some on and have one of us assist you with questions.
DO I NEED AN APPOINTMENT TO MAKE A SUIT?
Yes, you need an appointment so that Jussara knows when to expect you. She is the one that takes the measurements and who will be able to address all your questions.
HOW LONG DOES IT TAKE TO GET A WEDDING DRESS MADE?
It takes a minimum of 3 months for a wedding dress to be made as long as you can promptly come for fittings. If you live away from NY and its boroughs, more time will be required depending on your availability.